Refund Policy

 

RETURNS & REFUNDS

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order within 120 days of your order, we are happy to take back the product and issue you a full refund of your purchase.

    1. Initiate return by emailing support@grillfloss.com or by calling (424) 458-1681. Please include your order number and reason for return with reason for return, and pictures or a video of the product that supports your reason if applicable.

    2. You will then receive a free Return Shipping Label via email. Print out shipping label, affix it to the return package and ship.

    3. Upon receiving your return package, a full refund will be issued to your original method of payment the same day; allow 2-3 days for funds to credit your account. A refund receipt will be emailed to the email address you used when making your original purchase.

 

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us at support@grillfloss.com. Make sure to include your order number with your contact.

How long does delivery take?

All orders are ship within 2-5 business days.  If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@grillfloss.com.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking numbers will be emailed you as soon as the tracking information becomes available.

I've entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Cart (0)